Shipping policy

Processing time
Orders are typically processed and handed to our shipping partners within
1-3 business days of purchase. You'll receive a confirmation email once
your order has shipped.

Delivery estimates
Most orders arrive within 7-20 business days, depending on the item and
your location. This is longer than typical same-country retail shipping —
our products are sourced and shipped through a network of specialist
suppliers rather than a single local warehouse, which lets us offer a
wider range of materials than we could stock ourselves.

Multiple packages
If your order includes items from different product lines, it may arrive
in more than one package, shipped separately and often with separate
tracking numbers. This is normal — if part of your order arrives before
the rest, the remainder is still on its way.

Tracking
Once your order ships, you'll receive a tracking link by email. Tracking
can take a few days to update after an order ships, and early tracking
events may be limited until the package reaches a carrier closer to you.

Customs and import charges
For international orders, your shipment may be subject to import duties,
taxes, or customs fees charged by your country upon arrival. These charges
are the responsibility of the customer and are not included in your order
total or shipping cost. We have no control over these fees and cannot
predict what they'll be — check with your local customs office if unsure.

Shipping costs
Shipping costs are calculated and shown at checkout before you pay. Some
orders may qualify for free shipping based on order value — any current
threshold is shown in your cart.

Shipping address
Please double-check your shipping address before completing your order.
We are not responsible for orders shipped to an incorrect address provided
by the customer, though we're happy to help however we can if you contact
us quickly after ordering.

Lost packages
If tracking shows your package as delivered but you haven't received it,
or if a package appears lost in transit, contact us at
silverdaveramos021503@gmail.com with your order number. We'll investigate
with the carrier and our fulfilment partner and work with you on a
replacement or refund.